Frustration can quickly end up directed at the very people working hardest to fix the problem.
When a crisis hits, emotions run high. But the way we treat consultants, contractors and service providers during those moments can have consequences far beyond the problem we’re trying to solve.
A business owner recently described catching up with an old friend and asking where she'd been. What she shared was a familiar story; the kind of pressure that builds when a client expects more than any one person can reasonably deliver.
She owned a successful service business and was supporting a client through a major crisis. The situation wasn't of her making, but she was the one expected to fix it.
For days, the phone never stopped. Calls came early in the morning, late at night and throughout the day. Every conversation carried the same message: Fix it. Why isn't it fixed yet?
The pressure became relentless. What began as a technical problem quickly became a human one.
By the end of the ordeal, she dreaded every phone call. The sound of her phone ringing triggered anxiety. Eventually, she was diagnosed with PTSD.
The long-term impact was significant. She stepped away from work, closed her business, and, without an income, lost her home. It took years before she returned to the industry.
Read the full Story: On the western Trade Coast Network Business Website